100% Uptime Gurranted
100Process & Technology
Our solutions can be tailor made to solve a multitude of organizational challenges.
Consulting Experience
We bring years of contact center expertise to every project – from strategy to planning to execution.
24/7 Phone support
Obtain efficient answers to your software questions by calling while working at your computer.
We are proud to power technology in some of Africa's most exciting companies
Why Choose Call Center Africa Center Software?
Full Scale Call Center Features
Take Customer-Agent interactions to the next level with Call Center Africa's feature-rich call center software solution. Be it inbound, outbound, or blended campaigns – call center management was never this easy. Effective Call Routing, Bulk outbound dialing, Real-time monitoring, and 10+ Call Center KPI reports.
Enterprise-grade Security
Call Center Africa is committed to protecting your customer data and information. To ensure enterprise-grade security, we follow the standards and best practices defined by International Security Frameworks and use PCI-DSS certified Data Centers. This ensures a secure way to process customer information
Easy and Flexible Deployment
Call Center Africa offers a number of call center deployment options from a cloud contact center to an on-premise setup or a hybrid solution. Take advantage of Call Center Africa’s flexible and scalable platform to set up a contact center that suits your unique requirements any where in the world
Key Features of Call Center Africa Center Software
IVR
Effectively route calls to the right department based on caller input.
Auto Dialer
Make outbound calling easy with an automated dialing system.
ACD
Auto distribute your calls to the best-suited agent via routing.
CTI
Easy access to all the customer information for better conversion.
Call Monitoring
Ensure high call quality by monitoring real-time calls.
Reporting and Dashboards
Get better visibility and hold on every metric that matters.
Call Recording
Recording every call and use these recordings to score your agents.
Automation Rules
Improve the overall productivity with automated workflows.
Why Choose Us
We're a world-class call Center technology company who offers a range of services
Call Center Africa services strives to be the model virtual IT Department, for small and mid-size businesses. We are committed to enabling the success of our clients by leveraging our own expertise in ways that help them realize profitable results from their technology initiatives.
Commitment to security
10024/7 support
100Passion for privacy
100Pricing
BASIC
This option is perfect if you need to start a simple call center for your corporate or personal needs and want to save money on call center solutions.
BUSINESS
This offer provides you with extended support, Reports and API inegration for your future call center as well as fair pricing and more useful features for your call center projects.
ENTERPRISE
For partnership, vision and transformation or your organization - choose this plan if you need to operate a powerful call center with lots of features, extended support, and dedicated resources.
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